mainly for the late shift
Restaurant Management (m/f/d)
Start now at the FRAMES Hotel in Mülheim-Kärlich – available full-time starting now!
Your Responsibilities:
- warm welcome and personal care of our guests as well as ensuring an outstanding service experience
- operational management and coordination of restaurant operations as well as active participation in service
- leadership, motivation, training, and further development of our service team
- creation and organization of duty and deployment plans as well as ensuring a needs-based staffing
- organization and optimization of daily work and service processes
- active further development of our established restaurant LOFT by Frames as well as introducing new ideas and impulses for our gastronomic concept
- competent advice to our guests with special emphasis on our wine offerings and the further development of our wine expertise
- ensuring our quality, service, and hygiene standards including HACCP guidelines
- handling guest requests and complaints as well as professional complaint management
- responsibility for reservations, cash management, billing, and other administrative tasks
- management and analysis of personnel and goods usage as well as relevant business metrics
- close collaboration with management, other hotel departments, and our event management
What You Bring:
- Completed training in gastronomy, ideally as a restaurant specialist, hotel specialist, or in a comparable field
- Experience in a comparable leadership position or strong leadership ambitions
- Enjoyment in leading, motivating, and developing a dynamic service team
- Strong host personality with a high service and quality orientation
- Solid product knowledge as well as good to very good wine knowledge and the joy of applying it in guest contact and within the team
- Entrepreneurial thinking and understanding of business management contexts in the restaurant business
- Excellent organizational skills and a high sense of responsibility
- Strong communication skills and confident demeanor
- Very good German and English language skills; additional language skills are welcome
- Team player, flexibility, and enjoyment in adapting to changing requirements
- Above all: Desire to actively further develop an already established restaurant and to set new impulses together with us
What we offer:
- Modern workplaces in a company with an innovative corporate culture, where friendly and respectful interaction is a matter of course.
- Sunday and holiday bonuses as well as night shifts
- Transparent digital time tracking and shift planning including an app
- 5-day work week
- Vacation even during the season
- Provision of meals during working hours
- Free beverages such as coffee, tea, and mineral water during working hours
- Fresh fruit
- Provision and cleaning of work clothing
- Free parking spaces
- Company pension scheme
- Individual support and creative freedom
- Employee events
We are FAIR JOB Hotel
As a community of values acting in partnership, all Fair Job members commit to uniform standards and working conditions, creating an environment through networking among employees where both workers and employers, partners, and guests feel equally valued and safe. A value consciousness at eye level, characterized by FAIR responsibility, FAIR reliability, and FAIR trust.
We are partners of Fair Job Hotels because we want to be part of a strong community of values. For us, guest orientation as well as employee orientation are important. This is expressed in decent and fair working conditions, clear communication, and a shared commitment to the guest.
Our Corporate Mission Statement
The Guest at the Center – Our Compass
Our top priority is the well-being of every guest. We create moments of genuine attention, where each guest feels understood, valued, and welcomed – from check-in to farewell. Every encounter is an opportunity to exceed expectations.
Our Employees – The Heart of the House
We know: Exceptional hospitality begins with satisfied, motivated, and respected employees. We promote an environment where each individual can grow, take responsibility, and be proud of the collective result.
Passion for Hospitality – Lived Warmth
Hospitality is for us not a service, but an attitude. We meet our guests with genuine joy, commitment, and love for detail – in every service, every conversation, every gesture.
Quality Without Compromise – Excellence as a Goal
We strive daily to provide the highest quality in all areas – from the kitchen to conference services. Perfection is not a state for us, but an ongoing process of improvement.
Innovation and Vision – Shaping the Future
As a modern hotel, we think ahead. We rely on contemporary technologies, sustainable solutions, and flexible offerings to exceed the expectations of modern travelers while also taking responsibility for future generations.
Regional Connection – International Standard, Local Soul
We are proud of our roots. Our cuisine, our service, and our design reflect the regional culture – connected with international aspirations and professional style.
Collaboration and Respect – Together Towards the Goal
Whether in service, in the kitchen or in management – we act as a team. Openness, trust, and mutual appreciation shape our interactions and create the foundation for exceptional performance.
Sustainability – Taking Responsibility
We act consciously and sustainably – ecologically, socially, and economically. Our goal is to combine economic success with a respectful approach to people and the environment.
Hosts by Conviction – The Framework for Special Moments
As Frames Hotel, we create the framework for special encounters, inspiring stays, and unforgettable experiences. Every stay should be remembered – as a moment of true hospitality
Our Goal – The Leading Professional Hotel in the Region
We want to be the first choice for business travelers and discerning guests. This goal guides us in every action – with passion, professionalism, and the vision to always become a little better.
Values You Can Feel – Our Mission Statement
Our mission statement describes what the Frames Hotel stands for – our values, our aspirations, and our attitude towards guests, employees, and our region.
If you would like to learn more about what drives us, you can download our complete mission statement as a PDF here:
Your Application
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